GLOSSARY

ABA Australia Banking Association
ADI Authorised Deposit-Taking Institution (A financial institution licensed by APRA to carry on banking business, including accepting deposits from the public. This includes banks, building societies and credit unions.)
AFCA Australian Financial Complaints Authority (the external dispute resolution scheme for financial services and credit.)
APRA Australian Prudential Regulatory Authority (an independent statutory authority that supervises prudentially regulated institutions including ADIs, insurers and superannuation funds)
ASIC Australian Securities and Investment Commission (Australia’s corporate, markets, financial services and consumer credit regulator)
COBA Customer Owned Banking Association
NCCP Act National Consumer Credit Protection Act 2009 (Cth)
RBA Reserve Bank of Australia
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